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Refunds
No refunds will be made for unused services or no-shows.
Please allow up to 15 days for any refund to appear in your account.
 
Currency
All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.
 

Insurance
On board insurance covers basic accidents on the vessel only, as required by Vietnamese law.
We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on The Syrena Cruise.
 
Other Conditions

The maximum occupancy for any one cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite. 

The Syrena Cruise may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children aged from three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
 
Confirmed arrival and departure dates, number of cabins and passengers, passenger's names, passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.
 
The Syrena Cruise Limitations of liability - The Syrena Cruise shall be liable only for its own negligence. The Syrena Cruise shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of The Syrena Cruise, regardless whether it is on the vessel or off the vessel. The Syrena Cruise does not provide insurance for personal injury, luggage loss or medical evacuation. 

- The responsibility of The Syrena Cruise for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of The Syrena Cruise, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will The Syrena Cruise be responsible for loss or damage to valuables if not placed in security boxes at the reception desk. 

- The Syrena Cruise shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by The Syrena Cruise.
 
In case of any dispute between a passenger and The Syrena Cruise or a third party, the laws of Vietnam shall apply.